Privacy Policy

About Asters

Asters is an online store offering artificial plants, artificial greenery, and decorative botanical products for indoor and outdoor spaces.

Information We May Collect

When you visit our website, place an order, contact us, or otherwise interact with Asters, we may collect information necessary to operate our store and provide customer support.

Personal Information

• Full name
• Email address
• Phone number, when voluntarily provided
• Billing address
• Shipping address
• Contact information
• Other information voluntarily submitted through customer-support forms or communications

Order Information

• Order number
• Products purchased
• Product quantities
• Order date
• Order status
• Shipping information
• Billing information
• Delivery information
• Return information
• Refund information
• Customer-service communications related to the order

Account Information

If customer-account functionality is used, we may process information associated with your account, such as account identification and information necessary to provide account-related services.

Payment Information

Payments made through Asters are processed through applicable payment-processing services.

Depending on the payment method and payment provider, Asters may receive information such as:

• Payment status
• Transaction confirmation
• Payment method type
• Transaction or payment reference
• Information needed to investigate payment-related issues

Payment processing may be handled by third-party payment providers, which may have their own privacy policies and terms.

How We Use Information

Asters may use collected information for legitimate store and customer-service purposes.

Order Processing

• Process and fulfill orders
• Confirm purchases
• Provide order information
• Arrange shipping and delivery
• Provide tracking information
• Handle returns and refunds

Customer Support

• Respond to customer questions
• Assist with orders
• Investigate delivery issues
• Respond to return and refund requests
• Address payment or checkout questions
• Maintain customer-service records

Website Operations

• Operate the website
• Maintain shopping-cart functionality
• Support checkout
• Maintain website security
• Improve website functionality
• Provide requested website features

Fraud and Security

• Detect suspicious activity
• Prevent fraudulent transactions
• Protect customers
• Protect the website
• Investigate unauthorized activity
• Maintain the security of store systems

Legal and Business Requirements

• Comply with applicable laws
• Respond to lawful requests
• Resolve disputes
• Enforce applicable policies
• Protect legal rights
• Maintain business records

Automatically Collected Information

When you visit or interact with the Asters website, certain technical information may be collected automatically through the website, Shopify, cookies, analytics tools, or similar technologies.

• IP address
• Browser type
• Device type
• Operating system
• General device information
• Pages visited
• Products viewed
• Website interactions
• Referring website
• Date and time of visits
• Website performance information
• Approximate location information derived from technical data

This information may help us operate, secure, analyze, and improve the website.

Cookies and Similar Technologies

What Are Cookies?

Cookies are small data files that websites may store on your browser or device when you visit a website.

Asters may use cookies and similar technologies to support website functionality, remember certain preferences, maintain shopping-cart functionality, support checkout, understand website activity, maintain security, and provide other website features.

Because Asters operates on Shopify, Shopify and Shopify-powered services may place certain cookies on visitors' devices. The cookies that actually appear on a particular store can vary depending on Shopify features, customer settings, installed apps, integrations, and other services enabled by the store.

Shopify Essential Cookies

Shopify identifies several cookies that may be used on merchant storefronts for necessary store functionality.

_shopify_essential

This cookie may contain essential information needed for store functionality, including session and checkout-related information and anti-tampering information. Typical duration: Up to 1 year.

_shopify_test

This cookie may be used to check whether cookies are supported by the customer's browser. Typical duration: Approximately 1 minute.

_tracking_consent

This cookie may store a customer's privacy or tracking preferences where applicable. Typical duration: Up to 1 year.

cart

This cookie stores information associated with the customer's shopping cart. Typical duration: Approximately 2 weeks.

cart_currency

This cookie may help maintain the currency associated with the shopping experience. Typical duration: Approximately 2 weeks.

discount_code

This cookie may store a discount code received through a store visit using a URL parameter. Typical duration: Session-based.

localization

This cookie may be used to help localize the cart according to the applicable country or region. Typical duration: Up to 1 year.

Other Shopify features, such as Shop Pay, customer login, or password-protected storefront functionality, may also use additional cookies when those features are active. Cookie names, purposes, and durations may change as Shopify updates its platform and services.

Analytics and Performance Cookies

Depending on the Shopify configuration and services enabled on the Asters store, analytics-related cookies or similar technologies may be used to understand how visitors interact with the website.

• Which pages are visited
• Which products are viewed
• How visitors navigate the website
• General website usage
• Website performance
• Storefront and checkout activity

Examples of Shopify-related analytics cookies

• _landing_page — May help identify the landing page through which a visitor arrives at the store.
• _orig_referrer — May help identify where visitors came from before arriving at the store.
• _shopify_analytics — May contain analytics information related to Shopify buyer surfaces such as the storefront or checkout.
• _shopify_s — May help identify a browser session and store combination. Typical duration: Approximately 30 minutes of rolling activity.
• _shopify_y — May be used for Shopify analytics.
• shop_analytics — May contain information required for analytics associated with Shop-related buyer experiences.

The availability and use of analytics technologies may depend on the services and settings active on the Asters store.

Marketing Cookies and Similar Technologies

Where applicable, marketing or advertising technologies may be used to measure marketing activity, understand interactions with advertising, or support advertising-related services.

_shopify_marketing

May contain marketing information associated with Shopify buyer surfaces.

Third-party advertising or marketing services may also place cookies or similar technologies if those services are enabled on the store.

Cookie Consent and Privacy Choices

Where applicable, Asters may use a cookie consent banner or other privacy controls to provide customers with choices concerning non-essential cookies and similar tracking technologies.

Depending on your location and applicable privacy requirements, certain non-essential technologies may require consent before they are used.

Customers may also be able to control cookies through their browser settings.

Shopify's privacy tools may also respond to applicable privacy choices and consent settings.

Third-Party Apps and Services

Asters may use third-party applications and services to support store operations.

• Ecommerce functionality
• Payments
• Shipping
• Order tracking
• Customer support
• Analytics
• Security
• Fraud prevention
• Website functionality
• Other store operations

Third-party services may process information according to their own privacy policies and terms. Asters does not control the privacy practices of independent third-party providers.

Order Tracking

Asters provides an online order-tracking feature that allows customers to check available shipment information.

The Asters Track Your Order feature may process information such as:

• Tracking number
• Order-related tracking information
• Shipment status
• Delivery information

Asters may use a third-party tracking application or service integrated with the Asters store. Customers should use the official Asters Track Your Order page when checking shipment information.

Sharing Information

Asters does not sell personal information simply because a customer visits the website or places an order.

We may share information with trusted service providers when reasonably necessary to operate the store and provide requested services.

• Ecommerce operations
• Hosting
• Payment processing
• Order fulfillment
• Shipping
• Delivery tracking
• Customer support
• Website analytics
• Security
• Fraud prevention
• Other business operations

Information may also be disclosed when reasonably necessary to comply with applicable law, respond to lawful requests, protect customers, protect Asters, prevent fraud or abuse, resolve disputes, enforce applicable policies, or protect legal rights.

Shopify

Asters uses Shopify to operate its online store.

Shopify provides ecommerce infrastructure and related services that may process information associated with customers' interactions with Shopify-powered stores.

Shopify may process information such as customer information, device information, transaction-related information, and information associated with Shopify services.

Shopify also maintains its own privacy and cookie policies. Customers can review Shopify's current privacy and cookie information through Shopify's official policies.

Order Tracking Services

Asters may use third-party order-tracking services to provide shipment tracking functionality.

These services may process information necessary to display tracking information, such as:

• Tracking number
• Shipment status
• Delivery information
• Order-related tracking information

The use of third-party tracking services may be subject to the applicable provider's own privacy policy and terms.

Customer Support Communications

When you contact Asters, we may retain information from your communication so that we can:

• Respond to your request
• Continue an existing support conversation
• Investigate an order issue
• Resolve a return or refund matter
• Review a shipping problem
• Maintain an appropriate customer-service record

Customer-support records may include information you voluntarily provide through email, contact forms, live chat, chatbot interactions, or other available support channels.

Reviews and Public Content

If Asters provides product-review or other public-content functionality, information submitted through those features may be visible publicly depending on the feature and information provided.

Customers should avoid posting:

• Payment information
• Passwords
• Security codes
• Private order information
• Other sensitive personal information

Please review information carefully before submitting content intended to be publicly visible.

Data Security

Asters takes reasonable measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

Security measures may include protections provided through Shopify, payment providers, hosting infrastructure, applications, and other service providers.

Customers should also take reasonable steps to protect their own account credentials and devices.

Data Retention

Asters may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The purpose for which information was collected
• Customer relationship
• Order and transaction requirements
• Customer-support needs
• Returns and refunds
• Legal or regulatory requirements
• Dispute resolution
• Fraud prevention
• Business record requirements

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable requirements and operational practices.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion where applicable
• Asking questions about how information is used
• Requesting information about certain data practices
• Managing applicable communication preferences
• Exercising other rights available under applicable privacy laws

Privacy rights can vary depending on your location and applicable legal requirements.

Marketing Communications

Asters may send transactional communications necessary to complete or manage an order.

• Order confirmations
• Shipping notifications
• Tracking information
• Delivery-related messages
• Return or refund communications
• Customer-service communications
• Other necessary transaction-related messages

Where promotional communications are provided, customers may have the option to unsubscribe or manage applicable communication preferences.

Unsubscribing from promotional communications does not necessarily stop important transactional or service-related communications.

Children's Privacy

Asters is an online store and is not knowingly directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us in a manner that raises a privacy concern, please contact us so the matter can be reviewed.

Third-Party Websites and Links

The Asters website may contain links to third-party websites, services, social-media platforms, payment providers, tracking services, or other external resources.

Third-party websites are not operated or controlled by Asters. Their privacy practices may differ from ours.

Customers should review the privacy policies and terms of any third-party website or service before providing personal information.

Social Media

Asters may maintain social-media accounts or provide links to social-media platforms.

Social-media platforms operate independently and may collect and process information according to their own privacy policies and terms.

International Visitors

Asters currently operates as a United States-based online store and currently provides shipping within the United States.

Information may be processed by Asters, Shopify, payment providers, shipping providers, tracking services, applications, or other service providers in locations where those providers operate.

Applicable privacy rights may vary depending on your location and the laws that apply to your information.

Changes to This Privacy Policy

Asters may update this Privacy Policy from time to time to reflect:

• Changes to our store
• Changes to website functionality
• Changes to Shopify services
• Changes to third-party applications
• Changes to cookies or tracking technologies
• Changes to legal or regulatory requirements
• Changes to our information practices

When changes are made, we may update the Last Updated date at the beginning of this policy.

Customers are encouraged to review this Privacy Policy periodically.

Contact Us About Privacy

If you have questions about this Privacy Policy, how Asters handles information, cookies, customer data, order information, or privacy-related requests, please contact us.

Related Policies

Customers may also review the following Asters policies and information:

Privacy Commitment

Asters aims to handle customer information responsibly and transparently.

We use information for legitimate store purposes such as processing orders, providing customer support, operating and securing our website, facilitating shipping and tracking, handling returns and refunds, preventing fraud, and meeting applicable legal or business requirements.

We also aim to provide customers with clear information about cookies, tracking technologies, third-party services, and available privacy choices.