Returns & Refunds Policy

Return Window

30-Day Return Period

Asters accepts eligible return requests made within 30 days of the date your order was delivered.

To qualify for a return, the return request must be submitted within this 30-day return window. Returns requested after the 30-day period may not be accepted unless otherwise required by applicable law.

The return period begins when the order is recorded as delivered by the applicable shipping carrier.

Return Eligibility

Requirements for an Eligible Return

To be eligible for a return, the item must generally meet all of the following requirements:

• The item was purchased directly from Asters.
• The return request is submitted within 30 days of delivery.
• The item is in returnable condition.
• The item has not been unreasonably used, damaged, altered, or modified after delivery.
• The item is returned with applicable original components and accessories.
• The item can be reasonably identified as the product associated with the original order.
• The customer follows the return instructions provided by Asters.

Asters may request photographs or additional information when necessary to determine return eligibility. Please do not send an item back before receiving return instructions from Asters.

Requesting a Return

Contact Asters Before Sending Your Item

Before returning any product, please contact Asters and request return authorization.

To help us process your request efficiently, please provide:

• Your order number
• The email address used when placing the order
• The product you want to return
• The reason for the return
• A description of the product's condition
• Photographs, when applicable

For damaged, defective, or incorrect items, clear photographs of the product and packaging may be required. After reviewing your request, Asters will provide the appropriate return instructions if the return is eligible.

Return Shipping — Customer Responsibility

Customer-Caused Returns

If the return is requested because of a reason that is not caused by Asters, the customer may be responsible for the return shipping cost.

Examples may include:

• You changed your mind.
• You no longer want the product.
• You ordered the wrong product.
• You selected the wrong variation or option.
• The product is no longer needed.
• The return is otherwise unrelated to an error or issue caused by Asters.

In these situations, Asters may require the customer to arrange and pay for the return shipment. Return shipping costs paid by the customer are generally not refundable unless otherwise agreed or required by applicable law.

Return Shipping — Asters Responsibility

When the Issue Is Caused by Asters

If the return is required because of an issue caused by Asters, Asters will provide appropriate return instructions.

Examples may include:

• You received the wrong product.
• An item arrived damaged.
• An item was missing from your order.
• A product was incorrectly fulfilled by Asters.

Depending on the circumstances, Asters may provide return-shipping instructions or otherwise assist with the return process. Please contact us before sending an affected item back so we can determine the appropriate procedure.

Return Authorization

Authorization Is Required

A return is not considered officially authorized simply because a customer ships an item back. You must contact Asters and receive return instructions before sending your return.

Unauthorized returns may be delayed, rejected, or returned to the customer. Asters is not responsible for products sent to an incorrect or unauthorized return address.

Return Shipping Requirements

Preparing Your Approved Return

When returning an approved item:

• Package the item securely.
• Use appropriate protective packaging.
• Include all applicable components and accessories.
• Follow the return instructions provided by Asters.
• Keep your shipping receipt and tracking information.
• Retain proof of shipment until your return has been fully processed.

Customers are responsible for the package while it is being returned until it is received by Asters or the designated return location.

Inspection of Returned Items

Return Inspection Process

After a returned item is received, Asters will inspect the product to determine whether it meets the requirements of this Return & Refund Policy.

The inspection may consider:

• Product condition
• Signs of use
• Damage
• Alterations or modifications
• Missing components
• Missing accessories
• Product identification
• Packaging condition where relevant
• Whether the returned product corresponds to the original order

A return must be received and inspected before a refund can be approved. Submitting a return does not automatically guarantee approval of a refund.

Return Approval

Approval and Refund Submission

If the returned item meets the applicable return requirements, Asters will approve the return and initiate the refund process through the applicable payment gateway.

Once the return has been accepted, the refund process will be submitted to the payment gateway used to process the original transaction.

Asters does not independently hold or directly issue customer payment funds outside the applicable payment-processing system. The payment gateway and financial institution may require additional processing time before the refunded funds appear in the customer's account.

Refund Processing

When Your Refund Is Processed

Once a returned item has been received, inspected, and approved, Asters will initiate the applicable refund through the payment gateway.

Approved refunds are generally processed within 14 days after the return has been received, inspected, and approved.

After Asters initiates the refund, the time required for the funds to appear in your account may vary depending on:

• Your payment method
• Payment gateway processing
• Your bank or financial institution
• Card issuer processing times
• Weekends or holidays
• Other financial processing procedures

Asters cannot control processing times imposed by the payment gateway, bank, or card issuer.

Refund Method

Original Payment Method

Approved refunds will generally be sent back through the original payment method used for the purchase.

For example, if the original order was paid through a particular card or payment method, the applicable refund will normally be processed back through that same payment method.

Asters does not normally issue refunds through an alternative payment method. If the original payment method is no longer available or cannot accept the refund, additional instructions may be required.

Restocking Fee

$0 Restocking Fee

Asters charges a $0 restocking fee. No restocking fee will be deducted from an approved refund.

However, where the customer is responsible for return shipping under this policy, the customer may still be responsible for the applicable cost of shipping the product back to Asters.

When a Return May Be Rejected

Return Review Conditions

A return may not be accepted if:

• The return request is made more than 30 days after delivery.
• The product was not purchased directly from Asters.
• The product has been excessively or unreasonably used.
• The product has been intentionally damaged.
• The product has been altered or modified.
• Required components or accessories are missing.
• The returned product cannot reasonably be identified with the original order.
• The product does not correspond to the item purchased.
• The customer sends the product to an unauthorized return address.
• The customer does not follow the return instructions provided by Asters.
• The returned item does not meet the applicable eligibility requirements.

If a return is rejected following inspection, Asters may provide additional instructions regarding the item.

Damaged Items

What to Do If Your Product Arrives Damaged

If your product arrives damaged, please contact Asters as soon as possible.

Please provide:

• Order number
• Email address used for the order
• Description of the damage
• Clear photographs of the damaged product
• Clear photographs of the outer packaging
• Photograph of the shipping label, when available

Please retain the product and original packaging until Asters has reviewed the issue and provided instructions.

Do not dispose of damaged products or packaging before receiving instructions from Asters.

If the damage occurred before delivery or resulted from fulfillment or shipping circumstances attributable to Asters, we will review the issue and provide the appropriate next steps.

Incorrect Items

When You Receive the Wrong Product

If you receive a product that is different from what you ordered, please contact Asters promptly.

Please provide:

• Order number
• Product you ordered
• Product you received
• Description of the discrepancy
• Clear photographs of the product
• Photographs of the packaging or shipping label when applicable

If Asters confirms that an incorrect item was sent, we will provide the appropriate return or resolution instructions.

Missing Items

Items Missing From Your Order

If an item appears to be missing from your order, please contact Asters so we can review the order and fulfillment information.

Please include your order number and identify the missing product. We may request photographs of the received package and its contents when necessary to investigate the issue.

Items That May Not Be Accepted for Return

Examples of Non-Eligible Returns

Certain products or returns may not be eligible for return, including items that:

• Have been excessively used or damaged after delivery.
• Have been intentionally damaged.
• Have been altered or modified.
• Are missing required components or accessories.
• Cannot be identified as belonging to the original order.
• Are returned without following Asters' return instructions.
• Are returned outside the 30-day return period.
• Were not purchased directly from Asters.

If a specific product is identified as non-returnable before purchase, the applicable product information or checkout information may also indicate that restriction.

Exchanges

Direct Exchanges Are Not Available

Asters does not offer direct exchanges.

If you would like a different product, variation, or item, the original eligible product must generally be handled through the applicable return process.

You may then place a new order for the desired product, subject to availability. A new order is separate from the original return and refund.

Refunds for Shipping Charges

How Shipping Charges Are Handled

For customer-requested returns that are not caused by an Asters error, the original shipping charge may not be refundable.

If the return is related to an incorrect, damaged, or otherwise improperly fulfilled order caused by Asters, the applicable shipping and refund circumstances will be reviewed on a case-by-case basis.

Return and Refund Timeline

Step-by-Step Return Process

Return Status and Questions

Checking Your Return

If you have already submitted a return and need an update, please contact Asters with:

• Your order number
• The email address associated with the order
• The date the return was shipped, if applicable
• Return tracking information, if available

Providing this information allows us to locate and review your return more efficiently.

Contact Asters

Return & Refund Support

For return, refund, damaged-item, incorrect-item, or exchange questions, contact us through our official support channels.

Related Asters Policies

Other Store Policies & Important Links

For complete information about shopping with Asters, please also review the following policies:

Important Return & Refund Notice

Please Review Before Sending a Return

Asters charges $0 in restocking fees.

Once an eligible return is accepted, the approved refund will be submitted through the applicable payment gateway and is generally processed within 14 days after the returned item has been received, inspected, and approved.

The time required for the refunded funds to appear in your account may vary depending on the payment gateway, bank, card issuer, or financial institution.

Quick Return & Refund Summary

At-a-Glance Policy Information

Business Information

Asters Official Store Information

Connect With Asters

Official Social Media Channels

Customers can connect with Asters through our official social media channels. For private order, payment, return, refund, or personal information matters, please use our official customer-support channels instead of posting sensitive information publicly.