Payment Policy

Accepted Payment Methods

Asters accepts the following major credit and debit card networks:

• Visa
• Mastercard
• American Express
• Discover

Accepted Card Networks

Currency Used

All prices on the Asters website are displayed and processed in:

United States Dollars (USD)

The applicable product price, shipping charges, discounts, taxes where applicable, and final order total will be displayed during checkout before you complete your purchase.

If your bank or card issuer uses a different currency, your financial institution may convert the transaction into your local currency. Any foreign-exchange conversion or related fees imposed by your bank or card issuer are outside Asters' control.

Payment Processing

Payments are processed through a third-party payment gateway. Asters does not directly store or manually process your complete card payment credentials.

When you submit payment information at checkout, the applicable payment gateway securely processes the transaction and communicates the payment status to Asters.

A payment may need to be successfully authorized before an order can be confirmed and processed.

Secure Payments

Asters uses payment-processing services designed to securely handle online payment transactions. Payment information is transmitted through the applicable secure payment-processing environment.

This includes:

• Full card numbers
• Card security codes
• PINs
• Online banking passwords
• One-time payment passwords or codes
• Other confidential banking credentials

Asters will not ask you to provide your complete card number or banking password through ordinary customer-support communications.

Billing Information

When placing an order, you may be required to provide accurate billing information. This may include:

• Full name
• Billing address
• Email address
• Payment details
• ZIP or postal code
• Other information required by the payment gateway

You are responsible for ensuring that the billing information provided during checkout is accurate and current.

Incorrect billing information may result in:

• Payment failure
• Payment verification issues
• Additional verification requirements
• Order delays
• Order cancellation

Payment Verification

For security and fraud-prevention purposes, a payment may be subject to verification.

Verification may be required when:

• The payment information does not match the billing information.
• The payment provider identifies unusual transaction activity.
• Additional authentication is required by the card issuer.
• The transaction requires additional security checks.
• The payment gateway requests additional verification.

If verification cannot be successfully completed, the order may be delayed, declined, or cancelled.

Asters may also limit or cancel an order where payment or transaction information cannot be adequately verified.

Payment Authorization

When you place an order, your card issuer or payment provider may first authorize the transaction before the payment is fully captured.

Depending on your payment provider, you may temporarily see a pending authorization or pending transaction on your account.

The timing for releasing a pending authorization is controlled by the applicable payment provider or financial institution and may vary.

Failed or Declined Payments

A payment may fail or be declined for various reasons.

Possible reasons include:

• Incorrect card information
• Incorrect billing information
• Insufficient available funds
• Expired card
• Card restrictions
• Bank security controls
• Payment gateway issues
• Failed authentication
• Fraud-prevention checks
• Transaction limits
• Card issuer restrictions
• Temporary technical issues

If your payment is declined, please verify your payment and billing information and try again.

If the problem continues, contact your card issuer or payment provider. Asters cannot override a payment decision made by your card issuer or payment gateway.

Multiple Payment Attempts

If a payment attempt fails, your bank or card issuer may temporarily display a pending authorization even though the order was not successfully completed.

Such pending amounts may be released automatically by the financial institution according to its own processing procedures.

If you see a pending transaction for an unsuccessful order, please allow time for your bank or card issuer to release the authorization.

If the pending amount remains for an unusually long period, contact your financial institution.

Order Confirmation

An order is considered successfully placed only after the applicable payment process has been successfully completed and Asters receives confirmation of the transaction.

After a successful order, you may receive an order confirmation containing information such as:

• Order number
• Products purchased
• Order total
• Shipping information
• Payment-related confirmation

Please review your confirmation and contact Asters promptly if any information appears incorrect.

Pricing and Final Order Total

Product prices displayed on the Asters website are subject to change. The final amount payable for an order will be displayed during checkout before you complete your purchase.

Depending on the order, the final total may include:

• Product price
• Applicable discounts
• Shipping charges
• Applicable taxes or other required charges

If a pricing or calculation error is identified, Asters may review and correct the order in accordance with our Terms & Conditions.

Payment Security and Fraud Prevention

Asters may use payment-processing and security services to help detect and prevent unauthorized or fraudulent transactions.

For security reasons, Asters may:

• Request additional verification
• Delay an order while payment information is reviewed
• Decline a transaction
• Cancel an order
• Limit quantities or orders
• Contact the customer for clarification

These measures are intended to help protect customers, Asters, and payment systems from unauthorized transactions.

Refunds

Approved refunds are processed through the applicable payment gateway. Asters does not independently issue customer payment funds outside the payment-processing system used for the original transaction.

If a return is approved under our Return & Refund Policy, Asters will submit the applicable refund through the payment gateway.

After the refund is submitted, your payment provider, card issuer, or bank may require additional processing time before the funds appear in your account.

Refund Method

Approved refunds are generally returned to the original payment method used for the purchase.

For example, if you paid using a Visa card, the approved refund will generally be processed back through the same payment method.

Asters does not normally issue refunds to a different payment method. If the original payment method is no longer available or cannot receive the refund, additional instructions may be required.

Refund Timing

The general refund process is:

Asters generally processes an approved refund within 14 days after the returned item has been received, inspected, and approved.

The time required for the refund to appear in your account may vary depending on:

• Payment gateway
• Card network
• Card issuer
• Bank
• Financial institution
• Weekends and holidays
• Other financial-processing procedures

Asters cannot control processing times imposed by your bank, card issuer, or payment provider.

Order Cancellation and Payment

If you need to cancel an order, contact Asters as soon as possible.

If an order has already been processed, packed, or shipped, cancellation may no longer be possible.

If an order is successfully cancelled and a refund is applicable, the refund will be processed through the applicable payment gateway and generally returned to the original payment method.

Please refer to our Return & Refund Policy for additional cancellation and refund information.

Payment Information and Customer Privacy

Payment information is handled through the applicable payment-processing provider.

Asters may receive limited payment-related information necessary to:

• Confirm an order
• Verify payment status
• Process an order
• Handle refunds
• Prevent fraud
• Provide customer support
• Maintain transaction records

For information about how Asters handles personal information, please review our Privacy Policy.

Payment Gateway

Asters uses a third-party payment gateway to process customer payments.

The payment gateway may independently apply:

• Security checks
• Authentication requirements
• Transaction limits
• Fraud-prevention measures
• Payment authorization procedures
• Processing rules

Asters does not control the internal approval decisions of your bank, card issuer, or payment gateway.

Bank and Card Issuer Fees

Asters does not control fees that may be charged by your:

• Bank
• Card issuer
• Payment provider
• Financial institution

These may include foreign-exchange fees, international transaction fees, currency-conversion fees, or other financial-service charges.

Any such charges are the responsibility of the customer unless otherwise required by applicable law.

Duplicate Charges or Payment Concerns

If you believe you have been charged more than once for the same order, please contact Asters promptly.

Please provide:

• Order number
• Email address used for the order
• Transaction date
• Amount charged
• Relevant payment information that does not include your full card number or security code

We will review the order and payment information available to us and assist with the next steps.

Payment Disputes

If you have a question or concern regarding a payment, please contact Asters first so we can review the transaction and attempt to resolve the issue.

If a transaction is disputed through your bank or card issuer, the payment provider may conduct its own investigation according to its procedures.

Asters may provide transaction and order information when required to respond to a legitimate payment dispute.

Payment-Related Order Cancellation

Asters may cancel or decline an order if:

• Payment cannot be successfully processed.
• Payment verification cannot be completed.
• Billing information appears incorrect.
• A transaction is flagged for security review.
• The payment gateway rejects the transaction.
• There is suspected unauthorized or fraudulent activity.
• Technical issues prevent successful payment processing.
• The order contains information that cannot be reasonably verified.

If an order is cancelled after a successful payment, any applicable refund will be processed through the original payment method and applicable payment gateway.

Accepted Card Networks

For convenience, Asters supports the following major card networks where available at checkout:

Visa

Credit and debit cards issued on the Visa network.

Mastercard

Credit and debit cards issued on the Mastercard network.

American Express

Eligible American Express cards accepted through the applicable payment gateway.

Discover

Eligible Discover cards accepted through the applicable payment gateway.

Payment availability may vary depending on the payment gateway and checkout conditions.

Important Payment Notice

Asters cannot guarantee that every payment attempt will be approved because payment authorization may depend on your bank, card issuer, payment gateway, authentication requirements, available funds, security checks, and other factors outside Asters' control.

Never send complete payment credentials through email, social media, or customer support chat.

Related Asters Policies

For complete information about shopping with Asters, please review our other policies:

Quick Payment Summary

Asters

Policy Updates

Asters may update this Payment Policy from time to time to reflect changes to our payment methods, payment-processing procedures, security practices, legal requirements, or business operations.

When we make changes, we will update the Last Updated date at the top of this policy.

Customers should review this page periodically for the latest payment information.