Terms of Service

About Asters

Asters is an online store offering artificial plants, greenery, and decorative botanical products designed for indoor and outdoor spaces.

Our product categories may include:

• Outdoor Botanicals
• Trailing & Hanging
• Tabletop Botanicals
• Statement Greens

Asters provides products and related online shopping services through its website at https://asters.shop. These Terms apply to your use of the website and to purchases made directly through Asters.

Acceptance of These Terms

By using the Asters website or purchasing products from Asters, you agree to:

• Follow these Terms of Service.
• Use the website only for lawful purposes.
• Provide accurate and current information when placing an order.
• Review product information before making a purchase.
• Comply with our Shipping Policy, Return & Refund Policy, Payment Policy, and Privacy Policy.
• Accept responsibility for activities performed through your use of the website.

If you do not agree with any part of these Terms, you should discontinue use of the website.

Website Use

You may use the Asters website for personal and lawful shopping purposes. You must not use the website to:

• Violate any applicable law or regulation.
• Attempt to gain unauthorized access to the website, accounts, systems, or data.
• Interfere with the operation or security of the website.
• Introduce viruses, malicious code, or other harmful technology.
• Use automated systems to improperly access, copy, scrape, or interfere with website content.
• Misrepresent your identity or provide fraudulent information.
• Attempt to make unauthorized purchases or payment transactions.
• Abuse, exploit, or interfere with website features, promotions, or services.

Asters reserves the right to restrict or suspend access where necessary to protect the website, customers, business operations, or third parties.

Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, measurements, features, and other information.

However:

• Product images are provided for illustration and product identification.
• Actual colors may vary depending on your device, display settings, lighting, photography, and other factors.
• Product dimensions, appearance, materials, and other specifications may be updated from time to time.
• Minor differences between product images and delivered products may occur.
• Product availability may change without notice.

We do not guarantee that every product description, image, specification, or other website information will always be completely accurate, current, or error-free. If a material error is identified, Asters may correct the information and, where appropriate, contact affected customers regarding an order.

Product Availability

All products are subject to availability. A product displayed on the website may become unavailable before or after you place an order. Asters may limit quantities, discontinue products, or modify product availability at any time.

If an ordered product becomes unavailable or cannot be fulfilled, we may:

• Contact you regarding the issue.
• Cancel the affected item or order.
• Provide an appropriate refund for an unavailable item or cancelled order.
• Take another reasonable action consistent with applicable requirements.

Pricing and Order Information

Product prices displayed on Asters are shown in U.S. Dollars (USD) unless otherwise stated. Prices may change at any time. Asters may correct pricing or other information where an error has occurred.

The total amount payable for an order is the amount displayed during checkout, including applicable product prices and shipping charges shown before the order is submitted. Where applicable, taxes or other charges may be displayed during checkout.

Placing an Order

When you place an order through Asters, you are submitting a request to purchase the selected products.

To place an order, you may be required to provide information such as:

• Your name
• Email address
• Billing information
• Shipping address
• Payment information
• Other information required to process and fulfill your order

You are responsible for ensuring that the information provided is accurate and complete. After an order is submitted, you may receive an order confirmation by email. An order confirmation confirms that we have received your order request; it does not necessarily mean that the order has been finally accepted or fulfilled.

Order Acceptance and Cancellation

Asters reserves the right to accept, reject, limit, or cancel an order where reasonably necessary.

An order may be cancelled or limited because of circumstances including:

• Product unavailability.
• Pricing or product information errors.
• Incorrect or incomplete customer information.
• Payment failure or authorization issues.
• Suspected fraudulent or unauthorized activity.
• Technical or website errors.
• Fulfillment or inventory limitations.
• Other circumstances that prevent us from properly processing the order.

If Asters cancels an order after payment has been processed, the applicable amount will generally be refunded to the original payment method, subject to the applicable payment provider's processing time.

Customer Cancellation

Customers may request cancellation within 24 hours of placing an order. Cancellation requests are subject to the current status of the order. If an order has already been processed, packed, shipped, or otherwise progressed beyond a cancellable stage, cancellation may no longer be possible.

For cancellation requests, contact: support@asters.shop

Shipping and Delivery

Asters currently ships to destinations within the United States.

Standard orders generally require 1–2 business days for processing before shipment.

Our daily order processing cutoff is: 5:00 PM GMT/UTC+0. Orders placed after the applicable cutoff may be processed on the following business day.

Orders may be shipped through carriers including FedEx and DHL. Shipping estimates are estimates only and are not guaranteed delivery dates. Delivery may be affected by carrier delays, weather, holidays, incorrect addresses, operational disruptions, or other circumstances outside Asters' reasonable control.

For complete shipping information, please review our Shipping Policy: https://asters.shop/policies/shipping-policy

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout. Please carefully verify:

• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Recipient name
• Other required delivery information

If you identify an address error, contact Asters as soon as possible. Address corrections may be possible if requested sufficiently before shipment. Once an order has been shipped, we cannot guarantee that an address change can be made. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility where applicable.

Tracking and Delivery

When tracking information is available, it may be provided through the shipping carrier or our order-tracking system.

You can track your order through: https://asters.shop/apps/track123?nums=TK123

Tracking information may take some time to update after a shipment is handed to the carrier. If tracking appears delayed or unchanged, please allow reasonable time for carrier systems to update before contacting Asters.

For delivery issues, please contact: support@asters.shop

Split Shipments and Multiple Packages

Depending on product availability, fulfillment requirements, or shipping arrangements, items from the same order may arrive in separate packages. If your order is delivered in multiple shipments, you may receive separate tracking information. If an item appears to be missing after the expected delivery period, contact Asters so we can review the order and available tracking information.

Returns and Refunds

Asters accepts eligible returns within 30 days of delivery, subject to the requirements of our Return & Refund Policy.

Generally, an eligible return must:

• Have been purchased directly from Asters.
• Be requested within 30 days of delivery.
• Be in returnable condition.
• Not have been excessively or unreasonably used.
• Not have been intentionally damaged or altered.
• Include original components or accessories where applicable.
• Be identifiable with the original order.
• Follow the return instructions provided by Asters.

Customers should contact Asters before sending a return. Do not send products to an address unless Asters has provided or confirmed the appropriate return instructions.

Our complete return and refund rules are available here: https://asters.shop/policies/refund-policy

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect product, or appears to be missing an item, please contact Asters as soon as reasonably possible.

To help us investigate the issue, we may request:

• Order number
• Email address used for the order
• Product name
• Description of the issue
• Photos of the product or packaging where appropriate
• Other information reasonably necessary to investigate the claim

Do not dispose of damaged products or packaging before contacting Asters if they may be needed for investigation. Asters will review the information provided and determine the appropriate next step under our applicable policies.

Refunds

Approved refunds are generally issued to the original payment method. For eligible returns, refunds are generally processed within up to 14 days after the returned product has been received, inspected, and approved, subject to processing times of the payment provider or financial institution.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Asters does not charge a restocking fee for eligible approved returns under the current Return & Refund Policy.

For complete details, see: https://asters.shop/policies/refund-policy

Payment Terms

Asters currently accepts major card networks including:

• Visa
• Mastercard
• American Express
• Discover

Payments are processed in U.S. Dollars (USD) through applicable payment processing services. You agree to provide accurate billing and payment information.

A payment may be declined, delayed, or require additional verification for reasons including:

• Incorrect billing information.
• Insufficient available funds.
• Card restrictions.
• Bank or card issuer security controls.
• Payment processor restrictions.
• Fraud-prevention checks.
• Other authorization issues.

Asters does not request customers to send full card numbers, security codes, PINs, passwords, or one-time authentication codes by email or chat.

For complete information, see our Payment Policy: https://asters.shop/pages/payment-policy

Payment Authorization and Pending Transactions

A payment may appear as pending or authorized before an order is fully processed. A pending authorization does not necessarily mean that Asters has received or completed the payment.

Your bank or card issuer may temporarily reserve funds depending on its policies. If an order is cancelled or a payment authorization is released, the timing for the funds to become available again depends on the applicable financial institution or payment provider.

Intellectual Property

Unless otherwise stated, the Asters website and its content are owned by or used by Asters under appropriate rights.

This may include:

• Asters branding
• Logos
• Product descriptions
• Product images
• Website design
• Graphics
• Text
• Page layouts
• Promotional materials
• Other website content

You may view and use website content for your personal shopping purposes. You may not copy, reproduce, modify, distribute, publish, sell, republish, or commercially exploit Asters content without appropriate authorization, except where permitted by applicable law. Nothing in these Terms transfers ownership of Asters intellectual property to you.

Third-Party Services and Links

The Asters website may use or connect to third-party services, applications, payment providers, shipping carriers, tracking systems, analytics tools, or other external services. Third-party services may operate under their own terms and privacy policies.

Asters may also provide links to third-party websites for convenience. Asters does not control every third-party website or service and is not responsible for the content, availability, security, policies, or practices of third parties. Your use of third-party services is subject to the terms applicable to those services.

Website Availability

Asters aims to keep the website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption.
• Free from errors.
• Free from delays.
• Free from security vulnerabilities.
• Compatible with every device or browser.
• Free from technical problems.

Website availability may be affected by maintenance, technical issues, hosting problems, service-provider outages, internet connectivity, security incidents, or other circumstances. Asters may modify, suspend, restrict, or discontinue portions of the website or its features when reasonably necessary.

Accuracy of Website Information

We make reasonable efforts to keep information on the website accurate and current. However, the website may occasionally contain:

• Typographical errors.
• Pricing errors.
• Product information errors.
• Availability errors.
• Technical errors.
• Outdated information.

Asters reserves the right to correct errors, update information, modify product details, or cancel affected orders where appropriate.

Prohibited Activities

You agree not to use Asters for unlawful or abusive activities. You must not:

1. Attempt unauthorized access to website systems.
2. Interfere with website functionality.
3. Introduce malicious software or harmful code.
4. Use the website for fraudulent transactions.
5. Impersonate another person or organization.
6. Provide intentionally false or misleading information.
7. Attempt to bypass website security measures.
8. Scrape or copy website content through unauthorized automated systems.
9. Use website content for unauthorized commercial purposes.
10. Engage in conduct that may damage Asters, its customers, service providers, or website operations.

Asters may take reasonable action to protect its website, business, customers, and systems from misuse.

Customer Responsibility

You are responsible for:

• Reviewing product information before purchasing.
• Providing accurate order and shipping information.
• Maintaining the security of your account information, if applicable.
• Reviewing order confirmations.
• Monitoring tracking information when provided.
• Following return instructions.
• Using the website lawfully.
• Reading the applicable policies before purchasing.

If you believe an order, account, or payment activity is unauthorized, contact Asters promptly.

Privacy and Personal Information

Your use of the Asters website may involve the collection and processing of personal information.

Information may be used for purposes including:

• Processing orders.
• Shipping and delivery.
• Customer support.
• Payment processing.
• Fraud prevention.
• Website security.
• Order tracking.
• Business administration.
• Legal or regulatory requirements.
• Improving website operations and customer experience.

For information about how Asters handles personal information, cookies, third-party services, and related privacy matters, please review: https://asters.shop/policies/privacy-policy

Customer Reviews and Submitted Content

If Asters provides features that allow customers to submit reviews, comments, photographs, feedback, or other content, you are responsible for the content you submit.

You should not submit content that:

• Is unlawful.
• Is fraudulent or intentionally misleading.
• Infringes another person's rights.
• Contains harmful software.
• Contains inappropriate personal information.
• Violates applicable laws or regulations.
• Is abusive, threatening, or otherwise inappropriate.

By submitting content, you represent that you have the necessary rights to submit it. Public reviews or other content may be visible to other website visitors depending on the applicable feature.

Limitation of Liability

To the extent permitted by applicable law, Asters will not be responsible for losses arising from circumstances outside its reasonable control, including:

• Carrier delays.
• Delivery interruptions.
• Weather events.
• Natural disasters.
• Internet or telecommunications failures.
• Payment provider interruptions.
• Third-party service failures.
• Website downtime.
• Unauthorized third-party actions.
• Other events beyond Asters' reasonable control.

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot lawfully be excluded or limited under applicable law.

Force Majeure

Asters will not be responsible for failure or delay in performing an obligation where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters.
• Severe weather.
• Fire.
• Flood.
• Government actions.
• Transportation disruptions.
• Carrier interruptions.
• Labor disruptions.
• Internet or infrastructure failures.
• Cybersecurity incidents.
• Payment-system failures.
• Other events beyond reasonable control.

Where reasonably possible, Asters may take appropriate steps to reduce the impact of such events.

No Waiver

If Asters does not immediately enforce a provision of these Terms, that does not mean Asters has permanently waived its right to enforce that provision later. Any waiver must be considered in the context in which it is provided.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law. The invalid or unenforceable provision may be interpreted or limited to the extent necessary to make it enforceable where legally permitted.

Changes to These Terms

Asters may update or modify these Terms from time to time.

Changes may be made to reflect:

• Changes to our products or services.
• Changes to website functionality.
• Changes to business operations.
• Changes to applicable requirements.
• Updates to related policies.
• Other operational or legal considerations.

When we update these Terms, the “Last Updated” date at the top of this page may be revised. Your continued use of the website after updated Terms are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law. We encourage customers to review these Terms periodically.

Entire Agreement

These Terms, together with the policies and information expressly incorporated or referenced here, form the applicable terms governing your use of the Asters website and purchases made through Asters.

Our related policies include:

• Shipping Policy
• Return & Refund Policy
• Payment Policy
• Privacy Policy
• Contact information and applicable website notices

If there is a conflict between these Terms and a specific policy governing a particular transaction or service, the specific policy may apply to that particular matter to the extent stated in that policy and permitted by applicable law.

Governing Legal Requirements

These Terms are intended to operate subject to applicable laws and regulations. Nothing in these Terms is intended to remove, restrict, or waive any consumer rights or legal protections that cannot lawfully be excluded.

Customers remain responsible for complying with laws applicable to their use of the website and purchase of products. Because legal requirements can vary depending on where a business and customer are located, Asters may update these Terms and related policies when necessary to reflect applicable requirements.

Contacting Asters

If you have questions regarding these Terms, products, orders, shipping, tracking, returns, refunds, payments, or general customer support, please contact Asters through the following channels.

Email

support@asters.shop

Contact Form

https://asters.shop/pages/contact

Customer Service Hours

Monday–Friday: 8:00 AM–5:00 PM GMT/UTC+0

Live Chat

Monday–Friday: 8:00 AM–5:00 PM GMT/UTC+0

Customer Chatbot

Available 24 hours

Email / Contact Form Response Time

We generally respond within 1–2 business days. When contacting us about an order, please include your order number and a brief description of your question or issue so that we can assist you more efficiently.

Social Media

You can also connect with Asters through our official social media channels:

• Facebook: https://www.facebook.com/profile.php?id=61594200853496
• Instagram: https://www.instagram.com/astersofficial/
• TikTok: https://www.tiktok.com/@asters_offical?is_from_webapp=1&sender_device=pc
• YouTube: https://www.youtube.com/@asters_offical

Social media platforms operate independently and may have their own terms, privacy policies, and rules.

Other Asters Policies

For complete information about your purchase and use of the Asters website, please review our related policies.

• Shipping Policy: https://asters.shop/policies/shipping-policy
• Return & Refund Policy: https://asters.shop/policies/refund-policy
• Privacy Policy: https://asters.shop/policies/privacy-policy
• Payment Policy: https://asters.shop/pages/payment-policy
• Contact Us: https://asters.shop/pages/contact

Quick Terms Summary

Important Terms Notice

By using https://asters.shop, browsing our products, or placing an order, you acknowledge that you have had the opportunity to review these Terms of Service and our related policies.

Please review the applicable policy before completing your purchase, particularly our Shipping Policy, Return & Refund Policy, Payment Policy, and Privacy Policy.

These Terms are provided for the operation of the Asters online store and should be reviewed periodically to ensure they continue to reflect Asters' current business practices and applicable legal requirements.

Contact Information

Asters

Website: https://asters.shop

Email: support@asters.shop

Contact Page: https://asters.shop/pages/contact

Business Address: 507 Highway 61 N, Wapello, IA 52653, United States

Customer Service: Monday–Friday, 8:00 AM–5:00 PM GMT/UTC+0

Live Chat: Monday–Friday, 8:00 AM–5:00 PM GMT/UTC+0

Customer Chatbot: Available 24 hours

Typical Email / Contact Form Response: 1–2 business days