Refund policy

Asters Returns & Refunds Policy

Last Updated: September 20, 2026

At Asters, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, this Return & Refund Policy explains when you may request a return, how to start a return, who is responsible for return shipping, how returned items are inspected, and how approved refunds are processed.

Please read this policy carefully before requesting a return.

1. Return Window

Asters accepts eligible return requests made within 30 days of the date your order was delivered.

To qualify for a return, the return request must be submitted within this 30-day return window.

Returns requested after the 30-day period may not be accepted unless otherwise required by applicable law.

The return period begins when the order is recorded as delivered by the applicable shipping carrier.

2. Return Eligibility

To be eligible for a return, the item must generally meet all of the following requirements:

The item was purchased directly from Asters.
The return request is submitted within 30 days of delivery.
The item is in returnable condition.
The item has not been unreasonably used, damaged, altered, or modified after delivery.
The item is returned with applicable original components and accessories.
The item can be reasonably identified as the product associated with the original order.
The customer follows the return instructions provided by Asters.

Asters may request photographs or additional information when necessary to determine return eligibility.

Please do not send an item back before receiving return instructions from Asters.

3. Requesting a Return

Before returning any product, please contact Asters and request return authorization.

To help us process your request efficiently, please provide:

Your order number
The email address used when placing the order
The product you want to return
The reason for the return
A description of the product's condition
Photographs, when applicable

For damaged, defective, or incorrect items, clear photographs of the product and packaging may be required.

After reviewing your request, Asters will provide the appropriate return instructions if the return is eligible.

Do not ship a return to an address found on an old package, shipping label, website search, or third-party source unless Asters has specifically instructed you to do so.

4. Return Shipping — Customer Responsibility

If the return is requested because of a reason that is not caused by Asters, the customer may be responsible for the return shipping cost.

Examples may include:

You changed your mind.
You no longer want the product.
You ordered the wrong product.
You selected the wrong variation or option.
The product is no longer needed.
The return is otherwise unrelated to an error or issue caused by Asters.

In these situations, Asters may require the customer to arrange and pay for the return shipment.

Return shipping costs paid by the customer are generally not refundable unless otherwise agreed or required by applicable law.

5. Return Shipping — Asters Responsibility

If the return is required because of an issue caused by Asters, Asters will provide appropriate return instructions.

Examples may include:

You received the wrong product.
An item arrived damaged.
An item was missing from your order.
A product was incorrectly fulfilled by Asters.

Depending on the circumstances, Asters may provide return-shipping instructions or otherwise assist with the return process.

Please contact us before sending an affected item back so we can determine the appropriate procedure.

6. Return Authorization

A return is not considered officially authorized simply because a customer ships an item back.

You must contact Asters and receive return instructions before sending your return.

Unauthorized returns may be delayed, rejected, or returned to the customer.

Asters is not responsible for products sent to an incorrect or unauthorized return address.

7. Return Shipping Requirements

When returning an approved item:

Package the item securely.
Use appropriate protective packaging.
Include all applicable components and accessories.
Follow the return instructions provided by Asters.
Keep your shipping receipt and tracking information.
Retain proof of shipment until your return has been fully processed.

Customers are responsible for the package while it is being returned until it is received by Asters or the designated return location.

8. Inspection of Returned Items

After a returned item is received, Asters will inspect the product to determine whether it meets the requirements of this Return & Refund Policy.

The inspection may consider:

Product condition
Signs of use
Damage
Alterations or modifications
Missing components
Missing accessories
Product identification
Packaging condition where relevant
Whether the returned product corresponds to the original order

A return must be received and inspected before a refund can be approved.

Submitting a return does not automatically guarantee approval of a refund.

9. Return Approval

If the returned item meets the applicable return requirements, Asters will approve the return and initiate the refund process through the applicable payment gateway.

Once the return has been accepted, the refund process will be submitted to the payment gateway used to process the original transaction.

Asters does not independently hold or directly issue customer payment funds outside the applicable payment-processing system.

The payment gateway and financial institution may require additional processing time before the refunded funds appear in the customer's account.

10. Refund Processing

Once a returned item has been received, inspected, and approved, Asters will initiate the applicable refund through the payment gateway.

Approved refunds are generally processed within 14 days after the return has been received, inspected, and approved.

After Asters initiates the refund, the time required for the funds to appear in your account may vary depending on:

Your payment method
Payment gateway processing
Your bank or financial institution
Card issuer processing times
Weekends or holidays
Other financial processing procedures

Asters cannot control processing times imposed by the payment gateway, bank, or card issuer.

11. Refund Method

Approved refunds will generally be sent back through the original payment method used for the purchase.

For example, if the original order was paid through a particular card or payment method, the applicable refund will normally be processed back through that same payment method.

Asters does not normally issue refunds through an alternative payment method.

If the original payment method is no longer available or cannot accept the refund, additional instructions may be required.

12. Restocking Fee

Asters charges a $0 restocking fee.

No restocking fee will be deducted from an approved refund.

However, where the customer is responsible for return shipping under this policy, the customer may still be responsible for the applicable cost of shipping the product back to Asters.

13. When a Return May Be Rejected

A return may not be accepted if:

The return request is made more than 30 days after delivery.
The product was not purchased directly from Asters.
The product has been excessively or unreasonably used.
The product has been intentionally damaged.
The product has been altered or modified.
Required components or accessories are missing.
The returned product cannot reasonably be identified with the original order.
The product does not correspond to the item purchased.
The customer sends the product to an unauthorized return address.
The customer does not follow the return instructions provided by Asters.
The returned item does not meet the applicable eligibility requirements.

If a return is rejected following inspection, Asters may provide additional instructions regarding the item.

14. Damaged Items

If your product arrives damaged, please contact Asters as soon as possible.

Please provide:

Order number
Email address used for the order
Description of the damage
Clear photographs of the damaged product
Clear photographs of the outer packaging
Photograph of the shipping label, when available

Please retain the product and original packaging until Asters has reviewed the issue and provided instructions.

Do not dispose of damaged products or packaging before receiving instructions from Asters.

If the damage occurred before delivery or resulted from fulfillment or shipping circumstances attributable to Asters, we will review the issue and provide the appropriate next steps.

15. Incorrect Items

If you receive a product that is different from what you ordered, please contact Asters promptly.

Please provide:

Order number
Product you ordered
Product you received
Description of the discrepancy
Clear photographs of the product
Photographs of the packaging or shipping label when applicable

If Asters confirms that an incorrect item was sent, we will provide the appropriate return or resolution instructions.

16. Missing Items

If an item appears to be missing from your order, please contact Asters so we can review the order and fulfillment information.

Please include your order number and identify the missing product.

We may request photographs of the received package and its contents when necessary to investigate the issue.

17. Items That May Not Be Accepted for Return

Certain products or returns may not be eligible for return, including items that:

Have been excessively used or damaged after delivery.
Have been intentionally damaged.
Have been altered or modified.
Are missing required components or accessories.
Cannot be identified as belonging to the original order.
Are returned without following Asters' return instructions.
Are returned outside the 30-day return period.
Were not purchased directly from Asters.

If a specific product is identified as non-returnable before purchase, the applicable product information or checkout information may also indicate that restriction.

18. Exchanges

Asters does not offer direct exchanges.

If you would like a different product, variation, or item, the original eligible product must generally be handled through the applicable return process.

You may then place a new order for the desired product, subject to availability.

A new order is separate from the original return and refund.

19. Refunds for Shipping Charges

For customer-requested returns that are not caused by an Asters error, the original shipping charge may not be refundable.

If the return is related to an incorrect, damaged, or otherwise improperly fulfilled order caused by Asters, the applicable shipping and refund circumstances will be reviewed on a case-by-case basis.

20. Return and Refund Timeline

The general return and refund process is:

Step 1 — Request a Return
Contact Asters within 30 days of delivery.

Step 2 — Return Review
We review your request and provide return instructions if eligible.

Step 3 — Send the Item
Return the approved product according to the instructions provided.

Step 4 — Inspection
Asters receives and inspects the returned item.

Step 5 — Return Approval
If the item meets the requirements, the return is approved.

Step 6 — Refund Submitted
Asters submits the approved refund through the applicable payment gateway.

Step 7 — Refund Processing
The approved refund is generally processed within 14 days after the return has been received, inspected, and approved.

Step 8 — Bank / Payment Processing
Your payment provider or financial institution may require additional time before the funds appear in your account.

21. Return Status and Questions

If you have already submitted a return and need an update, please contact Asters with:

Your order number
The email address associated with the order
The date the return was shipped, if applicable
Return tracking information, if available

Providing this information allows us to locate and review your return more efficiently.

22. Contact Asters

For return, refund, damaged-item, incorrect-item, or exchange questions, contact us through our official support channels.

Email Support

support@asters.shop

Contact Form

https://asters.shop/pages/contact

Customer Service Hours

Monday–Friday: 8:00 AM–5:00 PM GMT / UTC+0

Live Chat

Monday–Friday: 8:00 AM–5:00 PM GMT / UTC+0

Customer Chatbot

Available 24 hours a day for general assistance.

General Response Time

Email and contact-form inquiries are generally answered within 1–2 business days.

23. Related Asters Policies

For complete information about shopping with Asters, please also review:

Shipping Policy

Information about shipping destinations, processing times, Standard and Express shipping, delivery estimates, carriers, tracking, and shipping-related issues.

Shipping Policy:
https://asters.shop/policies/shipping-policy

Privacy Policy

Information about how Asters collects, uses, and protects personal information and how cookies and similar technologies are used.

Terms & Conditions

The terms governing use of the Asters website, purchases, products, payments, intellectual property, and other website conditions.

Terms & Conditions:
https://asters.shop/policies/terms-of-service

Payment Policy

Information about payment methods, payment processing, verification, failed payments, cancellations, and payment-related matters.

Payment Policy:
https://asters.shop/pages/payment-policy

Contact Us

For customer service, order questions, return requests, and other assistance.

24. Important Return & Refund Notice

Please do not send a return before contacting Asters and receiving return instructions.

A return request must be submitted within 30 days of delivery to be considered under this policy.

An approved return must be received and inspected before a refund can be approved.

Asters charges $0 in restocking fees.

Once an eligible return is accepted, the approved refund will be submitted through the applicable payment gateway and is generally processed within 14 days after the returned item has been received, inspected, and approved.

The time required for the refunded funds to appear in your account may vary depending on the payment gateway, bank, card issuer, or financial institution.

25. Quick Return & Refund Summary

Return & Refund Information	Asters Policy
Return Window	30 days from delivery
Return Request	Required before sending item
Return Inspection	Required
Restocking Fee	$0
Direct Exchanges	Not available
Refund Method	Original payment method
Refund Processing	Generally within 14 days after receipt, inspection & approval
Payment Processing	Applicable payment gateway
Customer-Caused Return Shipping	Customer responsibility
Asters-Caused Return Issue	Asters provides appropriate return instructions
Damaged Items	Contact Asters with photos
Incorrect Items	Contact Asters promptly
Return Address	Provided after return approval
Support Email	support@asters.shop
Customer Service	Mon–Fri, 8 AM–5 PM UTC+0
Live Chat	Mon–Fri, 8 AM–5 PM UTC+0
Customer Chatbot	24 hours

26. Contact Information

Asters

Business Name: Asters

Website:
https://asters.shop

Customer Support Email:
support@asters.shop

Business Address:
507 Highway 61 N
Wapello, IA 52653
United States

Customer Service Hours:
Monday–Friday, 8:00 AM–5:00 PM GMT / UTC+0

Live Chat Hours:
Monday–Friday, 8:00 AM–5:00 PM GMT / UTC+0

Customer Chatbot:
Available 24 hours a day

General Email Response Time:
Generally 1–2 business days

Thank You

Thank you for choosing Asters.

We appreciate your business and want to make the return and refund process as clear and straightforward as possible. If you have any questions about a return, refund, damaged product, incorrect item, or any other order-related matter, please contact our customer support team.

Asters — Bringing greenery and beauty into every space.