Frequently Asked Questions

Asters is an online store offering artificial plants, greenery, and decorative botanical products designed to bring beauty and greenery into indoor and outdoor spaces.

Our collections include:

• Outdoor Botanicals
• Trailing & Hanging
• Tabletop Botanicals
• Statement Greens

You can explore our products at https://asters.shop.

Asters specializes in artificial plants and decorative greenery designed to provide a botanical look without the regular maintenance required by live plants.

All Asters products are available through our online store: https://asters.shop.

Asters currently ships to destinations within the United States.

Standard orders generally require 1–2 business days for processing, followed by approximately 3–5 business days of transit.

The estimated total delivery timeframe is generally 4–7 business days.

Express Shipping generally takes approximately 1–3 business days in transit after processing.

The estimated total timeframe is generally 2–5 business days, depending on processing and carrier conditions.

Orders generally require 1–2 business days for processing before shipment. Processing time is separate from the carrier transit time.

Our daily processing cutoff is 5:00 PM GMT/UTC+0.

Orders placed after the applicable cutoff may be processed on the following business day.

Asters may ship orders through carriers including:

• FedEx
• DHL

The carrier used may depend on the order, destination, shipping method, and fulfillment requirements.

No. Shipping timeframes are estimates and are not guaranteed delivery dates.

Delivery can be affected by carrier delays, weather, holidays, incorrect addresses, operational disruptions, and other circumstances outside Asters' reasonable control.

You can track your Asters order through our order tracking page.

When tracking information is available, it may also be provided through the applicable shipping carrier.

Tracking information may take some time to appear or update after an order has been processed and handed to the carrier.

If your tracking information has not updated immediately, please allow reasonable time for the carrier system to register the shipment.

If your tracking information appears delayed or unchanged, please allow some additional time for the carrier to update its system.

If the tracking remains unchanged beyond a reasonable period, contact support@asters.shop.

Please include your order number so we can review the shipment.

Yes. Depending on product availability, fulfillment requirements, or shipping arrangements, products from the same order may occasionally arrive in separate packages.

Separate tracking information may be provided when applicable.

Carrier delays can occasionally occur because of weather, holidays, transportation issues, operational disruptions, or other circumstances.

If your order appears significantly delayed, contact Asters with your order number and we will review the available information.

First, please check:

• Your front door or usual delivery location.
• Around your property.
• Mailroom or package area, if applicable.
• With household members or others who may have accepted the package.
• Any delivery instructions associated with the shipment.

You may also check the carrier's tracking information.

If you still cannot locate the package, contact support@asters.shop.

Contact Asters as soon as possible after placing your order.

Address corrections may be possible if the order has not yet been processed or shipped.

Once an order has been shipped, Asters cannot guarantee that the address can be changed.

Customers are responsible for providing complete and accurate shipping information during checkout.

If a package cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, additional shipping or return costs may apply where applicable.

Contact Asters so we can review the specific order.

Browse the products on https://asters.shop. Select the products you want, add them to your cart, proceed to checkout, provide the required information, and complete your payment.

After successfully submitting an order, you may receive an order confirmation by email.

Please review your confirmation carefully and contact Asters promptly if you notice an important error.

If you need to change information on an order, contact Asters as soon as possible.

Changes may be possible only while the order is still at a stage where the requested change can be made.

Once an order has been processed, packed, or shipped, changes may no longer be possible.

You may request cancellation within 24 hours of placing an order. Cancellation is subject to the current status of the order.

If the order has already been processed, packed, shipped, or otherwise progressed beyond a cancellable stage, cancellation may no longer be possible.

To request cancellation: support@asters.shop

Product availability can change.

If Asters cannot fulfill an ordered product because of availability or other fulfillment issues, we may contact you regarding the affected order and, where appropriate, cancel the affected item or order and issue the applicable refund.

Eligible products may generally be returned within 30 days of delivery.

The return must meet the requirements of our Return & Refund Policy.

Generally, a return must:

• Have been purchased directly from Asters.
• Be requested within 30 days of delivery.
• Be in returnable condition.
• Not have been excessively or unreasonably used.
• Not have been intentionally damaged or altered.
• Include original components or accessories where applicable.
• Be identifiable with the original order.
• Follow Asters' return instructions.

Yes.

Please contact Asters before sending a return. Do not send a product to an unconfirmed return address.

Contact: support@asters.shop

Please provide, where applicable:

• Order number
• Email address used for the order
• Product name
• Reason for the return
• Condition of the product
• Photos if the product is damaged or incorrect

This information helps us review your request efficiently.

No. Asters currently charges $0 restocking fee for eligible approved returns.

The responsibility for return shipping may depend on the reason for the return.

If the return is caused by an issue attributable to Asters, such as receiving an incorrect or damaged product, Asters will provide appropriate return instructions.

For customer-requested returns or other customer-caused reasons, return shipping may be the customer's responsibility.

If your product arrives damaged, contact Asters as soon as reasonably possible.

Please provide:

• Order number
• Description of the damage
• Photos of the product
• Photos of the packaging where applicable

Do not dispose of the damaged product or packaging before contacting us if they may be required for investigation.

Contact Asters as soon as possible at support@asters.shop.

Please provide your order number, details of the incorrect item, and photos where applicable.

We will review the issue and provide the appropriate next steps.

Asters does not currently offer direct product exchanges.

If you want a different product, you may need to follow the applicable return process and place a new order separately.

Approved refunds are generally issued to the original payment method used for the purchase.

Asters generally processes an eligible refund within up to 14 days after the returned product has been received, inspected, and approved.

After Asters processes the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If an order is successfully cancelled after payment has been processed, the applicable amount will generally be refunded to the original payment method, subject to the payment provider's processing time.

If Asters has confirmed that your refund has been processed but you do not see it yet, the delay may be caused by your bank, card issuer, or payment provider.

If you believe the refund is significantly delayed, contact support@asters.shop.

Please include your order number and refund information.

Asters currently accepts major card networks including:

• Visa
• Mastercard
• American Express
• Discover

Asters prices and payments are generally processed in U.S. Dollars (USD).

Payments can be declined for several reasons, including:

• Incorrect billing information.
• Insufficient available funds.
• Card restrictions.
• Bank or card issuer security controls.
• Payment processor restrictions.
• Fraud-prevention checks.
• Other authorization issues.

If your payment is declined, verify your information and, if appropriate, contact your bank or card issuer.

Your bank or card issuer may place a temporary authorization or pending transaction while the payment is being processed.

A pending transaction does not necessarily mean that the order has been fully completed.

The timing for releasing a pending authorization depends on the applicable bank, card issuer, or payment provider.

Payments are processed through applicable payment-processing services.

For your security, do not send Asters your full card number, security code, PIN, password, or one-time authentication code through email or chat.

Asters offers artificial botanical and greenery products across collections including:

• Outdoor Botanicals
• Trailing & Hanging
• Tabletop Botanicals
• Statement Greens

Yes. Product colors may appear slightly different depending on your device, screen settings, lighting, photography, and other factors.

We make reasonable efforts to display products accurately, but exact on-screen color cannot always be guaranteed.

Product information is provided as accurately as reasonably possible.

However, product specifications, availability, images, dimensions, appearance, and other details may occasionally change or contain minor errors.

Email: support@asters.shop

Contact Form: Asters Contact Us

Customer Service is available Monday–Friday, 8:00 AM–5:00 PM GMT/UTC+0.

Live Chat is generally available Monday–Friday, 8:00 AM–5:00 PM GMT/UTC+0.

Yes. The Asters customer chatbot is available 24 hours.

We generally respond to email and contact-form inquiries within 1–2 business days.

Response times may vary during holidays, high-volume periods, or unusual circumstances.

For order-related questions, please include:

• Your order number
• Email address used for the order
• A brief description of your question or issue
• Photos or other relevant information when applicable

Providing complete information helps us assist you more efficiently.