Asters Shipping Policy

Last Updated: September 20, 2026

At Asters, we are committed to making your shopping and delivery experience simple, reliable, and transparent. This Shipping Policy explains our shipping destinations, order processing times, available shipping methods, delivery estimates, carriers, tracking, delays, and what to do if you experience a shipping-related issue.

By placing an order with Asters, you acknowledge and agree to the shipping terms described below.

 

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1. Shipping Availability

Asters currently ships orders within the United States.

We may expand our shipping destinations in the future. If our shipping coverage changes, we will update this policy and the applicable shipping information available at checkout.

Shipping availability may also depend on the delivery address provided during checkout.

 

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2. Order Processing Time

Orders are generally processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Order processing may include:

• Confirming your order and payment

• Preparing your products

• Packaging your order

• Completing fulfillment

• Preparing the shipment for carrier pickup

Business days generally exclude weekends and applicable holidays.

Please note that processing time is separate from shipping transit time.

 

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3. Order Cutoff Time

Our daily order cutoff time is:

5:00 PM UTC+0

Orders placed after the daily cutoff may begin processing on the next business day.

Processing may also take longer during weekends, holidays, periods of high order volume, inventory-related circumstances, payment verification, or other unexpected operational situations.

 

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4. Shipping Methods & Delivery Times

Asters currently offers the following shipping options for eligible U.S. orders:

Standard Shipping

• Shipping cost: $5

• Estimated transit time: 3–5 business days

• Order processing: generally 1–2 business days

• Estimated total time: approximately 4–7 business days

Express Shipping

• Shipping cost: $10

• Estimated transit time: 1–3 business days

• Order processing: generally 1–2 business days

• Estimated total time: approximately 2–5 business days

Express Shipping is intended to provide a faster delivery option after your order has been processed.

All delivery times are estimates and are not guaranteed delivery dates.

 

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5. Shipping Carriers

Asters may use established third-party shipping carriers to fulfill and deliver orders, including:

• FedEx

• DHL

The carrier assigned to your order may vary depending on the destination, selected shipping method, package requirements, and carrier availability.

Once your package has been transferred to the shipping carrier, delivery is subject to the carrier's transportation and delivery procedures.

 

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6. Shipping Charges

Current shipping charges are:

Standard Shipping: $5

Express Shipping: $10

The applicable shipping option and charge will be displayed during checkout before you complete your purchase.

Any future changes to available shipping services or charges will be reflected at checkout.

 

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7. Delivery Estimates

Delivery time consists of both order processing time and carrier transit time.

Standard Shipping

1–2 business days processing + 3–5 business days transit

Estimated total: 4–7 business days

Express Shipping

1–2 business days processing + 1–3 business days transit

Estimated total: 2–5 business days

Delivery estimates may be affected by:

• Weekends

• Public holidays

• Severe weather

• Carrier delays

• High order volumes

• Seasonal shipping demand

• Transportation disruptions

• Incorrect or incomplete address information

• Other circumstances outside Asters' reasonable control

For this reason, delivery estimates should not be considered guaranteed delivery dates.

 

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8. Order Tracking

After your order has been shipped, tracking information may be provided so you can monitor the progress of your shipment.

You can track your order through our official Track Your Order page:

https://asters.shop/apps/track123?nums=TK123

Tracking information may take some time to appear after your package has been handed to the carrier.

Because tracking information is provided through third-party carrier and tracking systems, updates may occasionally be delayed.

 

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9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully review:

• Full name

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP code

• Any other required delivery information

If you notice an incorrect address after placing your order, contact Asters as soon as possible.

We will make reasonable efforts to assist with address corrections before an order is shipped. However, once an order has been processed, packed, or handed to the carrier, we may not be able to change the delivery address.

Asters is not responsible for delivery delays, failed delivery, or additional carrier charges resulting from incorrect or incomplete information supplied by the customer.

 

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10. Delivery Attempts

Depending on the carrier and delivery location, a carrier may make one or more delivery attempts.

If delivery cannot be completed, the carrier may:

• Attempt delivery again

• Leave the package at an appropriate location

• Hold the package for customer pickup

• Return the package to the sender

Carrier procedures may vary by location.

If a package is returned because of an incorrect address, failed delivery attempts, refusal, or another customer-related delivery issue, additional shipping arrangements may be required before the order can be shipped again.

 

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11. Delayed or Stalled Tracking

Tracking information may occasionally remain unchanged for a period of time even when a package is still moving through the carrier network.

This may happen because:

• A carrier scan has been delayed

• The package is being transferred between facilities

• Tracking systems update intermittently

• The carrier is experiencing high shipping volume

• The shipment is experiencing a transportation delay

If tracking information has not updated for an unusually long period, please contact Asters so we can help review the available shipment information.

 

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12. Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first:

1. Check around your delivery location.

2. Check with household members, neighbors, or building management.

3. Review the carrier's delivery information.

4. Contact the applicable carrier when appropriate.

5. Contact Asters if the package remains missing.

If a shipment appears to be lost in transit, please contact us so we can review the available tracking information and determine the appropriate next steps.

In certain circumstances, a carrier investigation may be required.

 

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13. Damaged Packages or Products

If your order arrives damaged, please contact Asters as soon as possible.

To help us review the issue, please provide:

• Your order number

• The email address used for the order

• A description of the damage

• Clear photographs of the shipping package

• Clear photographs of the damaged product

• A photograph of the shipping label, when available

Please retain the original product packaging until the issue has been reviewed.

Do not discard damaged products or packaging before receiving instructions from Asters if a carrier claim or inspection may be required.

 

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14. Incorrect or Missing Items

If you receive an incorrect product, a missing item, or an order that does not match your purchase, please contact us promptly.

Please provide:

• Order number

• Product received

• Product expected

• Description of the issue

• Relevant photographs, when applicable

Our team will review the order details and provide the appropriate instructions.

 

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15. Shipping Delays

Asters works with third-party shipping carriers and therefore cannot guarantee carrier delivery times.

Delays may occur because of:

• Severe weather

• Natural events

• Carrier operational issues

• Public holidays

• Peak shopping periods

• High shipping volumes

• Transportation disruptions

• Incorrect delivery information

• Delivery-area restrictions

• Other circumstances outside Asters' reasonable control

A delayed shipment does not necessarily indicate that a package has been lost.

 

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16. Order Cancellation

If you need to cancel an order, please contact Asters as soon as possible.

Cancellation requests made within 24 hours of placing an order may be considered, depending on the order's processing and fulfillment status.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If cancellation is no longer possible, the order may need to be handled according to our Return & Refund Policy.

 

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17. Shipping and Returns

Shipping and returns are separate processes.

If you need to return an eligible product after delivery, please review our Return & Refund Policy before sending any item back.

Do not send a return package to an address obtained from an old order, shipping label, or third-party source unless Asters has specifically provided return instructions.

 

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18. Customer Service

For assistance with:

• Shipping

• Order status

• Tracking

• Delivery delays

• Address issues

• Damaged packages

• Missing packages

• Incorrect products

• Returns and refunds

• General order questions

please contact Asters through our official customer support channels.

Email Support

support@asters.shop

Customer Service Hours

Monday–Friday: 8:00 AM–5:00 PM GMT / UTC+0

Live Chat

Monday–Friday: 8:00 AM–5:00 PM GMT / UTC+0

Customer Chatbot

Our customer chatbot is available 24 hours a day for general assistance.

Response Time

Email and contact-form inquiries are generally answered within 1–2 business days.

 

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19. Contact Form

You can contact Asters through our official Contact Us page:

https://asters.shop/pages/contact

When contacting us about an existing order, please include your order number and a brief description of the issue.

Providing complete order information helps us review and respond to your request more efficiently.

 

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20. Social Media

Stay connected with Asters through our official social media channels.

Facebook

https://www.facebook.com/profile.php?id=61594200853496

Instagram

https://www.instagram.com/astersofficial/

TikTok

https://www.tiktok.com/@asters_offical?is_from_webapp=1&sender_device=pc

YouTube

https://www.youtube.com/@asters_offical

Our social media channels may be used for product updates, announcements, promotions, and general communication.

For order-specific matters involving payments, shipping, returns, refunds, or personal information, we recommend contacting us through support@asters.shop or our official Contact Us page.

 

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21. Third-Party Shipping Carriers

Asters relies on third-party shipping carriers, including FedEx and DHL, for delivery services.

Once a package has been transferred to the applicable carrier, transportation and delivery are subject to that carrier's operational procedures.

Carrier tracking information may occasionally be delayed, incomplete, or temporarily unavailable.

Asters will make reasonable efforts to assist with shipping-related issues, but carrier-controlled delivery operations and transit conditions are outside Asters' direct control.

 

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22. Changes to Shipping Services

Asters may update shipping methods, shipping charges, carriers, processing procedures, or estimated delivery times when necessary.

Any applicable shipping options and charges will be displayed at checkout before you complete your purchase.

If material changes are made to this Shipping Policy, the updated version will be published on this page with a revised Last Updated date.

 

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23. Other Asters Policies

For complete information about shopping with Asters, please review our other policies:

Return & Refund Policy

Information about return eligibility, return procedures, damaged or incorrect products, cancellations, inspections, and refunds.

Policy:
https://asters.shop/policies/refund-policy

Privacy Policy

Information about how Asters collects, uses, protects, and handles personal information, cookies, analytics, and related data.

Policy:
https://asters.shop/policies/privacy-policy

Terms & Conditions

The terms governing your use of the Asters website, purchases, products, payments, intellectual property, third-party services, and other website conditions.

Policy:
https://asters.shop/policies/terms-of-service

Payment Policy

Information about payment methods, payment processing, payment verification, failed payments, authorizations, cancellations, and refunds.

Policy:
https://asters.shop/pages/payment-policy

Contact Us

For customer support, order questions, shipping assistance, and other inquiries.

Contact:
https://asters.shop/pages/contact

These policies are intended to be read together. Shopify also supports adding direct policy links to store menus and checkout areas.

 

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24. Important Shipping Notice

Please note: All delivery times stated in this Shipping Policy are estimates and are not guaranteed delivery dates.

Order processing time and carrier transit time are separate. Selecting Express Shipping provides a faster estimated transit service, but it does not guarantee delivery by a specific date or time.

Carrier delays, severe weather, public holidays, high shipping volumes, transportation disruptions, incorrect addresses, and other circumstances outside Asters' reasonable control may affect delivery.

Customers should ensure that all shipping information provided at checkout is accurate and complete.

 

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25. Quick Shipping Summary

 

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26. Contact Information

Asters

Business Name: Asters

Website:
https://asters.shop

Customer Support Email:
support@asters.shop

Contact Us:
https://asters.shop/pages/contact

Business Address:
507 Highway 61 N
Wapello, IA 52653
United States

Customer Service Hours:
Monday–Friday, 8:00 AM–5:00 PM GMT / UTC+0

Live Chat Hours:
Monday–Friday, 8:00 AM–5:00 PM GMT / UTC+0

Customer Chatbot:
Available 24 hours a day

General Email Response Time:
Generally 1–2 business days

 

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Thank You

Thank you for choosing Asters.

We appreciate your business and are committed to providing a smooth shopping, shipping, and customer service experience. If you have any questions about your order or shipment, our customer support team is here to help.

Asters — Bringing greenery and beauty into every space.